Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Customers are liable for return postage fees.

We use Royal Mail tracked service and recommend our customers use the same or similar service when returning items. This ensures items are not lost in transit and returns can be processed as soon as possible.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tubaldn@outlook.com or fill in the contact form stating Return and your order number.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tubaldn@outlook.com or fill in the contact form stating Return and your order number.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Photo evidence will need to be provided for us to consider your claim.

Exchanges

We currently do not offer any exchanges for our products. If you are unhappy with your product, kindly refer to the above return policy.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tubaldn@outlook.com.